Managed IT Solutions for every Businesses needs

As a Managed Service Provider (MSP) in Melbourne, F5 IT remotely manages a your IT infrastructure, on a proactive basis and all for one flat monthly fee.

We offer four different tiers in our offerings, all of which provide access to all of the technical expertise
and services required to provide your business a complete IT department to service your every IT requirement.
Our team is based in Melbourne and has been providing services to companies throughout Victoria.

IntelliGuard Professional

Fixed price, 24/7 unlimited access, onsite, phone and remote to all services.
No hidden fees. Predict your monthly spend upfront and rest easy knowing we have it all covered.

IntelliGuard Pro-Active

Fixed Price, Unlimited Remote Support & Pro-Active Maintenance.
Onsite support charged separately

IntelliGuard Re-Active

Pay-as-you-go, 24/7 system monitoring and Help Desk response with included SLA.
For those companies unsure on their current I.T spend, get a tailored report dictating your monthly spend and how to minimize it.

F5 Integration

We work along side existing I.T Managers or personnel to help fulfill a need in your businesses needs.
Perfect for organisations who are looking to grow without the cost of personnel overheads or looking to outsource a specific set of skills.
We offer services ranging from Level 1 all the way to Systems Administration and above.

What is included

User Device Management

User Device Management

We provide support on every device from workstations, laptops to servers, smart phones to printers.

24/7 Help Desk

24/7 Help Desk

Our service desk is based in Cheltenham, Melbourne which allows us to maintain a close relationship with our customers and promptly deploy a technician should an onsite be required.

24/7 Monitoring and maintenance

24/7 Monitoring and maintenance

We work pro-actively or re-actively to identify issues before they happen.
This minimizes downtime should an issue occur, and also allows us to predict failures.

Vendor Support

Vendor Support

Leave the stress out of calling your
internet provider and spending hours on hold.
Or calling other vendors for warranties, as we do it all for you.
Call one number to take care of all your IT requirements.

True Partnership

True Partnership

True partnership’s exist when both parties have the same goal. The traditional break/fix IT model put clients and providers at odds. Traditional IT Providers are focused on hours billed, and clients want a reliable functioning network. If your traditional IT Provider had to do something three times to get it right you got three bills or a big fight with charge backs.

Our Philosophy

Backup of a Backup of a Backup

Not enough importance has been put into your backups. Can you afford to lose your company data? What happens if all of your computer systems were taken offline at the same time – could your business survive with no data for a day? a week? a month?
We don’t wait until a disaster happens to check your backups.
We check and remediate your backups every morning.
We also provide a second layer of offsite backups just to be safe. Ask your current traditional IT Provider the status of the last 30 days of your backups. See how long they take.
A hint, we can give our clients their status in a minute.

Security

Hackers care about two things, what you own (resources) and what you know (trade secrets). What you own is an internet connection which in the wrong hands can be used to host illegal content and attack other companies with (DDoS Attacks).
You can protect against hackers stealing the IT things you own like you do with your home, make it hard enough to steal anything that the hackers move along to a softer target. We do this by patching your systems constantly, having firewalls in place and scanning your network for viruses.
What you know depends on your business, Is your data valuable in the wrong hands? Who would want it? We evaluate that risk based on your industry. A government department working on a new trade policy is much more at risk of data theft than a company making signs for example.

True Partnership

True partnership’s exist when both parties have the same goal. The traditional break/fix IT model put clients and providers at odds. Traditional IT Providers are focused on hours billed, and clients want a reliable functioning network. If your traditional IT Provider had to do something three times to get it right you got three bills or a big fight with charge backs.
F5 IT moved past this broken model to align our goals with our clients to have an efficient, highly functioning and reliable network. We earn the same amount regardless of how many problems you have, so we work really hard to make sure you don’t have any problems, and we earn less if we have to do something three times as it’s coming out of our pocket.

We love Robots!

We love automation, so we asked the robots to help watch our clients systems.
They constantly measure your systems performance and watch for problems,
checking logs and looking for errors with the ultimate goal of fixing problems
automatically, or alerting our engineers hopefully before you even notice there is trouble.

Every one of our managed service customers have our proprietary state-of-the-art
software installed to keep their systems secure and constantly connected back
to our technicians keeping an eye performance and any issues that may occur.

Why do I need Managed IT Services?

  • Minimization of Down-Time
  • Vendor Support
  • Proactive Ransomware Scanning
  • Strategic IT planning
  • Reduce operating costs
  • Peace of mind from knowing that the network is monitored 24/7/365
  • Proactive Support
  • Prolong the life of your computer systems
  • Fixed monthly fee
  • Cost-effective access to enterprise-level support
  • Allows you to focus on running the business, and not the technology
  • Single point of contact for all IT needs

Stuck with your current IT provider?

Stuck with an on-going contract? Looking for a new IT partner who truly understands your needs? Let’s have a chat.

Get in touch with us